Frequently Asked Questions
Last update: 7/3/2024
TownSq
- What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
- Easily communicate with neighbors, community managers, and board members
- Manage your account and pay online
- Get up-to-date community news and events
- Request and review status of service inquiries
- Participate in community polls
- Access community forms and documents
- And more…
- How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
- Visit https://app.townsq.io/ais/sign-up on your computer not on your mobile device
- Enter your Account Number and Zip code (Physical property address)
- Provide your email address and create a password
- I'm getting an error when I try to register for TownSq. Can you help?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.
- How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
- How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
- I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.
- Common Area Maintenance
- What does the Association maintain and what am I responsible for maintaining?
- In 6.2b of the Declaration: Each Owner is responsible for the maintenance, repair and replacement of the interior of the unit, all appliances and fixtures located inside the unit, any improvements or additions to the unit installed by an owner, certain limited common elements appurtenant to such owner’s unit , all personal and real property, cleaning the inside of all glass and the portion of the exterior of all glass that can be reached from the owner’s deck, patio, porch, courtyard or terrace. Snow removal from the deck, patio, porch, courtyard or terrace. No salts or snow melt chemicals may be used.
- I need to report a maintenance issue to a common area in the community...
- We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
- What is the trash/waste pick-up schedule for my community?
- Please contact the Denver Transportation & Infrastructure at 303-446-3733 for the schedule
- What is the bulk pick-up schedule for my community?
- Please contact the Denver Transportation & Infrastructure at 303-446-3733 for the schedule
- How do I get electric/gas/water/trash service?
- Please contact Xcel Energy via their website xcelenergy.com, or via phone at 303-571-7511
- How do I get a mailbox key?
- Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resales.
Insurance
- My lender is asking for a copy of the association's insurance. Where do I get this information?
- Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.
- How do I add my property to reflect on the insurance certificate?
- Contact the Association’s Insurance Agent:
The Buckner Company of Colorado at 303-756-9909, or email them at denver@buckner.com
Resales
- How do I get a lender questionnaire completed?
- Lender questionnaires can be ordered via the Community Archives website at hhttps://marketplace.communityarchives.com/login
- How much does a lender questionnaire cost?
- Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing.
- Where do I obtain a resale certificate?
- Resale Certificates can be ordered via Community Archives website at https://marketplace.communityarchives.com/login
- I'm the Lender and would like to get a statement. Is there a charge for this?
- A statement can be ordered via Community Archives website at https://marketplace.communityarchives.com/login
Your Property Code is CDVOP
- What is the Management ID?
6587
- Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Board Meetings
- How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
- Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Account & Assessment Info
- Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
- When is my assessment due?
The assessments are due on the first of each month. A late fee and administrative fees will be added after the late date. The late date is the 15th of the month, and fees will be applied on the 16th of there is a balance due on your account. Please allow 10 days if you mail your payments.
- Are there any fees associated with online payments?
When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
- Why does my account show a negative number?
A negative number means that you have a credit balance.
- I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.
- Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible.
- How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments, click here.
- How do I cancel my Western Alliance auto draft?
To update existing Western Alliance recurring payments, click here.
- What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, landscaping, amenity maintenance, insurance, building maintenance etc..
Financial
- What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com
- How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
CDVOP – Pearl Street Victoriana
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (CDVOP) in the memo section of your check.
- Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Contacts
- Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
- TownSq App: Submit a request via our web and mobile application.
- Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.
- Holly Shobe, Community Manager: By phone at 720-647-6628 (Office). Via email CDVOPmanager@goodwin-co.com.
- Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.
- How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a Request via TownSq.
Owner Information
- How do I update my contact information/mailing address?
https://goodwin-co.com/update-account/
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.
TownSq
- What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
- Easily communicate with neighbors, community managers, and board members
- Manage your account and pay online
- Get up-to-date community news and events
- Request and review status of service inquiries
- Participate in community polls
- Access community forms and documents
- And more…
- How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
- Visit https://app.townsq.io/ais/sign-up on your computer not on your mobile device
- Enter your Account Number and Zip code (Physical property address)
- Provide your email address and create a password
- I'm getting an error when I try to register for TownSq. Can you help?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.
- How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
- How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
- I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.
Architectural
- What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please send an email to CDVOPmanager@goodwin-co.com for instructions.
- Where do I find my community's architectural modification request form?
- To submit an architectural request, you will need to log into your TownSq account and use the Architectural Review feature. Here are the steps from the Architectural section of the FAQ:
- TO BEGIN AN APPLICATION, please login to your TownSq profile at Pearl Street Victoriana (CO-Denver) | TownSq Community App then select the Architectural Review feature on the left-hand side menu. From there, select "Submit Project" and fill in the necessary fields and pay the $35.00 review fee (you will be prompted in your application). Once the form has been completed, click "Save" at the top right of the screen to submit the project for immediate review. You also can upload any files or pictures you may have during this process (strongly encouraged).
- What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the Board of Directors. This committee of volunteer homeowners is tasked to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
- What is the status of my application?
If you have not heard from the Community Manager or Board of Directors within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at CDVOPmanager@goodwin-co.com.
- Compliance
- Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Rules/Regulations
- Air conditioners-antennas - satellite dishes -Windows-patio doors-front entrance door, Patio/
Deck sun screen-etc.
These items constitute a change to exteriors of the buildings,
and require written approval by the board of directors prior
To installation.
- Signs - for sale or rent
Owners may use a for sale sign which is standard to the industry. Owner must
obtain written approval from the Board of Directors to place sign within the
common elements. The Board will be lenient in this manner so as not to impede
the sale of any Unit.
Owners are allowed to post this sign in one window of their choice.
- Windows and screens
Where applicable by directive from the Board of Directors, screens must be
installed and maintained on all windows.
Broken window glass must be replaced within two weeks of being broken.
Window replacements, new windows, must be approved in advance by the Board
of Directors.
Window coverings should be limited to standard window coverings, i.e. blinds,
drapes, shutters, but not sheets, blankets, clothes, etc.
- Balconies - decks - patio area
At no time will clothing, rugs, sleeping bags, blankets or anything of the kind be
hung out on decks, balconies or put in the patio area. This includes patio fences
and deck/balcony/patio railings.
Residents will at all times keep their decks, clean and sanitary. No pets are
permitted to excrete or urinate on the patios, balconies or decks in order to keep
them in a sanitary condition at all times or they will be penalized.
- Damage to Common Elements
The willful damaging or defacing of any common element property is strictly
prohibited. The Association has the right to restrict access to any of the common
elements, including all parking areas and limited common elements whenever any
act or failure to act by an owner/tenant causes damage to the common areas'
elements.
Removal of branches, leaves, flowers, rocks, etc. from trees, shrubbery, plants and
the flower areas are not allowed without first obtaining written approval of the
Board of Directors.
Any Owner or tenant that defaces, damages, or destroys or allows guests and/or
family to cause damage or defacing to any common element property will be
subject to fines and possible legal action.
This remedy will be in addition to all other remedies of the Association, as
Set forth in the Declaration and By-laws.
Owners and tenants will not leave decorations, furniture or any other items
brought in for a party in a common area for over 24 hours. Owners or tenants will
be fined and charged for cleaning/removal of the above-mentioned items if they
are not removed within the time frame.
- Safety Precautions
Nothing may be left on a community sidewalk or in any walking area, which
could possibly create a tripping or falling hazard.
No scooters, bicycles, or other items, large or small, will be left in common
areas.
The climbing of trees, fences, and gates is not allowed.
Grills of any type or size that are capable of producing a flame are not allowed
within ten ( 10) feet of any structure. This includes, but is not limited to, gas
or charcoal grills propane grills with LP-gas containers larger than one point
zero two pounds (I .02), and other open-flame cooking devices. This includes
Tiki torches, candles or any flammable items that could potentially start a fire
on the decks. The homeowner in violation will pay for any fines incurred by
the HOA due to non-compliance.
- Quiet Enjoyment
Owners and residents of all the units shall exercise extreme care to avoid making loud or
objectionable noises and are encouraged to observe quiet time in or around the property
froml0:00 p.m. each evening until 8:00 a.m. the next morning. No owner or Occupant
shall make or permit any disturbing noises by himself, his family, employees, agents,
visitors, and licensees, nor do or permit anything by such persons that will interfere with
the rights, comforts or convenience of the other Owners, which includes the conduct of
any homeowner and/or guests on the balconies after hours. No Owner or Occupant shall
allow any musical instrument to be played, or allow the operation of a radio, television,
amplifier or any other mechanical device in the unit to disturb or annoy other Owners or
Occupants of the Units in the community and on the balconies. The Board shall have the
right to abate all nuisances in or about the community.
- Trash and Trash Containers
The disposing of trash and garbage shall be only through the usage of the
dumpsters located in the alley behind the property.
Any items that do not fit in the dumpster are the sole responsibility of the
Owner or tenant for disposal. Any Owner or tenant that leaves oversized items
by the dumpster without prior notification to the designated Property
Management Company may be fined up to three times the actual cost to
remove said trash and will be charged back to their ledger.
Trash cannot be placed in any common areas i.e. in front of doors, on
balconies, in the laundry area or in the hallways at any time. Proper disposal
of all trash is mandatory - meaning the dumpster only!!
- What is the community's rental/leasing policy?
Owners are Responsible for Tenants. Responsibility for a positive experience with
tenants in the Community rests with the Owner of each leased Unit. Owners are
responsible for the behavior of their tenants. In order to preserve the character of the
Community, the leasing of Units shall be governed by these Rules and Regulations.
Rule Restricting Leasing Without Prior Tenant Screening. Owners desiring to lease
their Units may do so only if they have screened and qualified the prospective tenant and
provided the results of such background check to the Board with a copy of the proposed
lease. Screening services are available through third party vendors, such as the Colorado
Bureau of Investigation. Except as provided, the leasing or rentals of Units shall be
prohibited.
"Lease" or "Leasing" Definition for these Rules. Any "Lease" or act of "Leasing," for
purposes of these Rules, is defined as regular, exclusive occupancy of a Unit by any
person other than the Owner; provided, however, that Leasing shall not include the
occupancy of the Unit by the child or parent of an Owner. Occupancy by a roommate of
an Owner who occupies the Unit as such Owners primary residence shall also not
constitute Leasing.
Required Components of Screening/Tenant Qualifications. Beginning with the
effective date of these rules, before any new tenant may occupy a Unit in the Community,
the following information must be obtained through third party vendors and provided to
the Association's managing agent:
a) Credit history of the proposed tenant;
b) Criminal history of the proposed tenant; and
c) Eviction history of the proposed tenant.
2
Additionally, the Owner must approve or reject each Lease, based on the information
provided by the proposed tenant and the above information. Nothing in these Rules and
Regulations shall be construed as giving the Association the right to approve or
disapprove a proposed tenant. The objective of these Rules and Regulations is to inform
the Owner of a prospective tenant's background before leasing, and to require Owner
approval or rejection of a proposed tenant based on the information obtained.
Third Party Tenant Screening Services. Third parties must provide the tenant
screening services required by these Rules and Regulations to the Association's
managing agent before occupancy by a tenant. Any Owner in violation of this will be
fined.
Additional Leasing Rules and Regulations and Recommendations.
• A void Discrimination. Owners cannot make a decision about a perspective
tenant based on race, color, sex, sexual orientation, marital status, religion,
national origin, disability or family status (children).
• Entire Unit. Units may be leased only in their entirety. No fraction or portion
may be leased without prior written Board approval.
• Minimum Length or Term of Leases. All leases must be for an initial term of
not less than six (6) months, except with written Board approval, which shall
not be unreasonably withheld in cases of undue hardship.
• Owner to Provide Tenant with Copies of Documents. The Owner must
provide the tenant copies of the Declaration, Bylaws and Rules and
Regulations.
• Required Provisions to be Included in Each Lease. Beginning with the
effective date of these rules, each new lease of a Unit shall contain the
following language and if such language is not expressly contained therein,
then such language shall be incorporated into the Lease by existence of this
rule, and the tenant, by occupancy of the Unit, agrees to the applicability of
this rule and incorporation of the following language into the Lease:
• Background Check. The application for lease, or the lease if no
application is used, must contain the notice that completion of the
application authorizes a background check to be performed, or if no
application is used, the lease must state that its effectiveness is contingent
upon receipt of a satisfactory background check.
• Compliance with Declaration, Bylaws and Rules and Regulations. The
tenant shall comply with all applicable provisions of the Declaration,
Bylaws and Rules and Regulations adopted pursuant thereto and shall
control the conduct of all other occupants and guests of the leased Unit in
order to ensure such compliance. The Owner shall cause all occupants of
his or her Unit to comply with the Declaration, Bylaws, and Rules and
Regulations and shall be responsible for all violations by such occupants,
notwithstanding the fact that such occupants of the Unit are fully liable
and may be sanctioned by the Owner for any such violation.
If the tenant or a person living with the tenant violates the Declaration,
Bylaws or a rule or regulation for which a fine is imposed, notice of the
violation may be given to the Owner and the tenant. A fine may be
assessed against the Owner, notwithstanding the fact that the occupants of
the Unit are fully liable and may be sanctioned by the Owner for any such
violation. Unpaid fines shall constitute a lien against the Unit.
• Additional Remedies. Repeated violation of the Declaration, Bylaws, or
Rules and Regulations by the tenant, any occupant or any guest of tenant
may result in the Board of Directors requesting the Owner to terminate the
Lease and to evict the tenant in accordance with Colorado law. If the
Association requests that the Owner evict the Owners tenant based on
these terms and the Owner fails to commence such action within thirty
(30) days of the date of the Association's notice, the Association may
commence its own eviction proceedings. Upon failure by the Owner to
comply with the Association's request to evict, the Owner delegates and
assigns to the Association, acting though the Board, the power and
authority to evict the tenant as attorney-in-fact on behalf of and for the
benefit of the Owner for breaches resulting from the violation of the
Declaration and Rules and Regulations. If the Association evicts the
tenant, any costs, including but not limited to, reasonable attorney's fees
actually incurred and court costs associated with the eviction shall be an
Assessment and lien against the Unit.
• Use of Common Areas. The Owner transfers and assigns to the tenant for
the term of the Lease, any and all rights and privileges that the Owner has
to use the Common Areas. Any damage to the common areas caused by a
tenant, an occupant, or a guest, shall be repaired and replaced at the
expense of the Owner, notwithstanding the fact that the occupants of the
Unit are fully liable and may be sanctioned by the Owner for any such
damages.
• Move-in/Move-out. The Board has elected to implement a $150 move in
and move out deposit that is refundable once the manager has verified that
no damage has been incurred to the building and that all applicable
common areas are clean when the tenant has moved in/out. All Owners'
need to coordinate with the Board of Directors or appointed Property
Manager when their tenant is moving in or out.
• Tenant Pet Policy. Beginning with the effective date of these rules all
tenant Leases must stipulate and enforce a no dogs allowed policy. Cats
may be allowed but are limited to two cats per unit with a total weight not
to exceed 30 lbs. Other animals may be allowed but are subject to the
written approval of the Board of Directors prior to an Owner engaging in a
Lease with a tenant.
• Felonies and Registered Sex Offenders. By purchasing property at Pearl
Street Victoriana, each Owner automatically authorizes the Association to
conduct a criminal background check, from time to time, concerning any
occupant of a unit. The right to conduct a background check shall not be
construed as an obligation of the Association. Furthermore, each Owner is
obligated to inform the Association if any occupant has been convicted of
a felony or any sex related crime that requires registration with any
governmental body, and any change or restriction in such status.
- What is the community's pet policy?
THESE RULES ARE NOT INTENDED TO REPLACE ANY LAWS OR
REGULATIONS GOVERNING PETS AS PUBLISHED BY THE CITY OF
DENVER AND/OR THE STATE OF COLORADO. ALL SUCH LAWS AND
REGULATIONS SHALL BE OBSERVED AND ADHERED TO BY THIS
ASSOCIATION.
No pets will be allowed at Pearl Street Victoriana in any unit that is a potentially
dangerous animal ( ex. aggressive dogs such as Pit Bull, Rottweiler, Doberman,
etc.) unless otherwise authorized by law. No pets with the exception of dogs and
cats may be kept in Units. No exotic animals, birds, or reptiles are permitted,
unless prior written approval of the Board of Directors is obtained. This rule
excludes aquarium fish.
Beginning with the effective date of these rules, there shall be a limit of one dog
or two cats per unit, unless prior written approval of the Board of Directors is
obtained. Units with more than one dog or two cats prior to the adoption of this
rule shall be grandfathered, but the unit Owner or tenant may not replace the
second pet in the future. This rule excludes aquarium fish.
All pets, when on the common areas, will be controlled on a short leash or carried.
No pet will at any time, be allowed to run free in the hallways. Pets must be
maintained in such a way that they do not create a disturbance for other residents.
If a disturbance is created, it will be the decision of the Board as to what action
should be taken.
Any and all solid waste deposited by any pet must be cleaned up by the pet's
Owner IMMEDIATELY, and properly disposed of. When walking your pet, bring
the means to clean up after them immediately. In addition, pets may not excrete or
urinate anywhere within the common elements. Owners or tenants will be liable
for any damages as a result of these pet actions. No pets are permitted to excrete
or urinate in hallways or on porches, patios, or balconies for any reason. Owners
or tenants will be liable for any damages as a result of these pet actions.
No pet will be tied or otherwise attached, as well as left unattended outside of a
Unit, or common area, including, but not limited to hallways, porches, patios, or
balconies without being attended by a homeowner.
Owner of pets will restrain them from making obnoxious and/or disturbing noises
at any time, day or night.
Pets of guests will be the responsibility of the resident/owner or tenant whose unit
they are visiting.
The resident Owner or tenant occupying the unit is responsible for any and all
damage caused by a pet.
Owners of pets must keep their patios, balconies, or decks clean of all animal
excrement and urine at all times.
ANYONE WISHING TO FILE A COMPLAINT CONCERNING VIOLATION
OF PET RULES MAY DO SO BY PETITIONING THE BOARD OF
DIRECTORS IN WRITING THROUGH THE DESIGNATED PROPERTY
MANAGEMENT COMPANY.
In order for the petition to be considered it should be accompanied by a detailed
explanation of the problem along with photographs and/or other evidence. In
addition, it should detail any remedies that were used in an attempt to resolve the
issue prior to the petition being submitted. This includes any efforts to work out the
issue with the offending party, as well as any intervention by the proper authorities or
animal control. In order for the Board of Directors to consider a petition, the name
and address of the party submitting the petition must be included.
IN THE CASE WHERE THE BOARD FINDS EVIDENCE OF RULE
VIOLATIONS CONCERNING PETS, THE MAXIMUM FINES AND
PENALTIES FOR VIOLATIONS WILL BE:
FIRST OFFENSE
SECOND OFFENSE
$100.00 FINE
$150.00 FINE
THIRD OFFENSE $200.00 FINE
FOURTH OFFENSE $250.00 FINE AND MANDATORY REMOVAL
OF THE PET FROM THE COMPLEX
After a fine has been levied, an Owner may request a hearing concerning the violation
and fine. This request must be made in writing within fifteen (15) days of the notification
of the Board's decision.
What is the community's parking policy?
- Parking is allowed only in each Owner’s designated areas.
NO PARKING IS PERMITTED IN FIRE LANES; DENVER POLICE SHOULD
BE CONTACTED WHEN A VEHICLE IS OBSERVED IN A FIRE LANE.
Unless otherwise obtained in writing from the Board of Directors, visitors may
not park their vehicles in Owners designated areas. An exception to this rule is
applied to Owners that have private garages. Unless otherwise approved in
writing by the Board of Directors, no vehicle may remain in the visitor parking
space on the Association property for more than twenty-four consecutive hours.
The Association may immediately tow any vehicle parked at any time in a fire
lane. The Association will have the right to have removed, without liability to it,
any such vehicle from the common areas and the expense will be charged against
the vehicle Owner, or in the case of a guest's vehicle, the resident will be charged.
Commercial type vehicles, campers, motor homes, boats, trailers and trucks in
excess of three quarter (3/4) ton may not be parked anywhere within the complex
at any time. The exception to this rule is for moving vans or trucks that are
assisting with a move-in/move out, or delivery vehicles that require parking on a
temporary basis. In such case written approval from the Board of Directors is
required to allow such vehicles on the property.
No vehicle maintenance is to be performed on the common area at any time.
All vehicles parked on the property must not be on blocks or abandoned. Flat
tires or inoperable vehicles must be repaired within 72 hours. Notification of such
vehicles must be made to the management company and the Owner is subject to
being towed at the Owners expense.
Common Area Maintenance
- What does the Association maintain and what am I responsible for maintaining?
In 6.2b of the Declaration: Each Owner is responsible for the maintenance, repair and replacement of the interior of the unit, all appliances and fixtures located inside the unit, any improvements or additions to the unit installed by an owner, certain limited common elements appurtenant to such owner’s unit , all personal and real property, cleaning the inside of all glass and the portion of the exterior of all glass that can be reached from the owner’s deck, patio, porch, courtyard or terrace. Snow removal from the deck, patio, porch, courtyard or terrace. No salts or snow melt chemicals may be used.
- I need to report a maintenance issue to a common area in the community...
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
- What is the trash/waste pick-up schedule for my community?
Please contact the Denver Transportation & Infrastructure at 303-446-3733 for the schedule
- What is the bulk pick-up schedule for my community?
Please contact the Denver Transportation & Infrastructure at 303-446-3733 for the schedule
- How do I get electric/gas/water/trash service?
Please contact Xcel Energy via their website xcelenergy.com, or via phone at 303-571-7511
- How do I get a mailbox key?
Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resales.
Insurance
- My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.
- How do I add my property to reflect on the insurance certificate?
Contact the Association’s Insurance Agent:
The Buckner Company of Colorado at 303-756-9909, or email them at denver@buckner.com
Resales
- How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via the Community Archives website at hhttps://marketplace.communityarchives.com/login
- How much does a lender questionnaire cost?
Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing.
- Where do I obtain a resale certificate?
Resale Certificates can be ordered via Community Archives website at https://marketplace.communityarchives.com/login
- I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via Community Archives website at https://marketplace.communityarchives.com/login